MV is a safe pair of hands for your transportation needs with a proven track record of more than 40 years and over 200 active engagements with expertise in scheduling, dispatch, maintenance, and driver operations.
Whether it’s starting up a new service or transitioning from another contractor or self-managed model, MV maintains a programmatic approach encompassing the following areas to ensure we determine the right model and implementation plan that will deliver the right trip, at the right time, at the right price.
Analysis and Planning
We determine where to gain the greatest opportunities for service improvement: staffing, run cutting, scheduling, fleet financing, brokered services, piloting a new service, or introducing a new technology.
We creatively design the best possible service model for each client, allowing for a holistic approach that considers community needs, your city and local vision, budgets, labor forces, as well as new ways of working enabled by technology. Thanks to our breadth of expertise, we can bring the right level of support as you need from us to meet your service needs. In addition to full traditional service, we can offer standalone call center management and approaches to capacity management that can improve service and reduce cost.
Call Center Management
There are times when the right solution for your service is a specialized call center managed by people who understand your unique transit needs. MV can help you design the perfect call center to optimize all of the contractors in your service network.
Hiring and Retention
We hire people to pursue careers, not just jobs. Following onboarding and thorough training, we closely monitor engagement, deliver programs for continuous professional development, and practice performance-based decision making to ensure we retain the best. We also provide labor relations expertise and services to our clients.
Operating some of the industry’s largest and most complex electric vehicle deployments,MV develops practical and sustainable alternative fuel and electric vehicle strategies with expertise in operations, maintenance, charging strategy, route optimization and rollout planning.
With more than 40 years of experience contracting with government entities, MV’s proficiency and commitment to regulatory compliance is steadfast. The company works with its customers to ensure complete compliance with local, state, and federal requirements in all areas of its operation.
Over the past 40 plus years, there is no transition scenario that we have not experienced. From transitioning services within a few hours to minimize disruption in emergency scenarios, to transitioning large and complex services in phases, we have seen it all— and we do not rest until the transition is complete and successful. Our most senior and experienced operations and technology leaders are frequently stationed at our operations in the first few weeks of service to ensure everything runs smoothly.
So often we find that a lack of awareness can compromise investments in transportation service. We can help by reaching the right people in your community with the right message to increase awareness and help manage participation.
We are committed to working closely with each customer to identify and implement the best possible ideas and solutions that drive increased safety, efficiencies, passenger service and satisfaction. This includes a regular cadence of ideation meetings, client and passenger satisfaction surveys, as well as transparent reporting and communications.