Senior Vice President
Leland is MV’s Senior Vice President of Operations for the Northeast region, and brings 20 years of transportation management experience to his clients.
His strong operations background— including experience as a vehicle operator, scheduler, dispatcher, and road supervisor— provides considerable insight into the direction of on-street service. He understands the operation as a whole, and how each role within the system affects the others.
Leland joined MV’s WMATA operation in 2009 in the dual role of general manager and regional vice president of the brokerage, which included the MACS-OCC, service delivery bases in Beltsville and Capitol Heights, Maryland, and Chantilly and Springfield, Virginia, Washington D.C., and subcontracted providers. His oversight presently includes more than 2,000 employees. In 2007, he returned to his paratransit roots overseeing all of MV’s paratransit operations in Los Angeles, CA, including contracts with Access Services (Inc.), LADOT CityRide, and numerous senior and disabled dial-a-ride programs.
Leland served as general manager of MV’s Microsoft Campus Shuttle operation in Redmond, Washington from 2005 to 2007. He led the implementation of technology, including Trapeze, which transitioned the service from a manually scheduled demand-response service to a sophisticated multi-modal shuttle system that provides more than 50,000 trips per month.
Leland joined MV in 2001 as a special projects manager for MV’s IT department, managing Trapeze implementations and providing corporate-level support for the company’s Trapeze sites. In 2002, he took a position in MV’s Jacksonville, Florida paratransit operation as operations manager, overseeing the IT, scheduling, dispatch, reservations, customer service, quality assurance, and maintenance functions of this 2,000 trip-per-day coordinated transportation system.
He holds a Bachelor’s Degree in Management Science and a Master’s Degree in Computer Information Systems.