Paratransit

Demand for paratransit is expected to grow at an unprecedented rate—but realistically, the budgets to run these services will not. We understand the need to provide a high-quality, safe paratransit experience that is compliant, efficient, and delivered within budget. We analyze the service to deliver innovative, cost-saving ideas—such as blending dedicated and non-dedicated capacity—that will provide the right trip at the right time at the right price.

As the #1 contracted paratransit provider in North America, we know how to run an efficient service that flexes with demand without compromising the safety of passengers and operators.

HOW IT WORKS

The client is at the center of everything we do. All decisions on our clients’ behalf come back to whether the outcome will be positive for clients and passengers.


ANALYSIS & PLANNING

We determine where to gain the greatest opportunities for service improvement: staffing, run cutting, scheduling, fleet financing, brokered services, piloting a new service, or introducing a new technology.

What can you expect from us?

  • Analysis
  • Planning
  • Resource allocation
  • Pricing
  • P&L creation and management


SOLUTION DESIGN

We creatively design the best possible service for each client. This model allows for a holistic approach to the service needs in a community. Thanks to our paratransit expertise, we can bring as little or as much as you need from us to your service. In addition to full traditional service, we can offer standalone call center management and approaches to capacity management that can improve service and reduce cost.

Blended Capacity Model

For years, MV has been helping clients meet community needs and lower costs while maintaining service excellence—delivering the right trip at the right time at the right price. We do that by achieving the perfect blend of capacity for your service.

A blended capacity model from MV can:

  • Optimize dedicated and non-dedicated fleets to help reduce cost.
  • Provide access to local paratransit operators as and when they are needed—trained, background checked, insured, and with the correct vehicles for transporting your paratransit passengers.
  • Provide access to local TNC operators to the degree that they can meet the background, compliance, insurance, and safety standards of our clients.

Call Center Management

There are times when the right solution for your service is a specialized call center managed by people who understand paratransit. MV can help you design the perfect call center to optimize all of the contractors in your service network.

IMPLEMENTATION

Hiring and retaining the best people

We hire people to pursue careers, not just jobs. Following onboarding and thorough training, we closely monitor engagement, deliver programs for continuous professional development, and practice performance-based decision making to ensure we retain the best. We also provide labor relations expertise and services to our clients. MV Careers

What can you expect from us?

  • Leadership
  • Recruiting
  • Training
  • Professional Development
  • Engagement
  • Retention
  • Labor Relations
  • Human Resources

Safety-enabling, preventative technologies and training programs

We design, initiate, and run a comprehensive program that includes:

  • Video-based coaching with predictive analytics that prevent collisions before they happen.
  • Collision avoidance technology that gives drivers real-time prompts to address dangerous situations right before they happen.
  • Customized operator training programs based on local needs.

Safeguarding your investment with an integrated approach to maintenance

We believe maintenance must consider the impact on every area of service: safety, passenger comfort, and cost efficiency. Knowledge of fleet compliance for funding and purchasing power to save costs are additional reasons to choose us.

What can you expect from us?

  • Fleet management
  • Facility management
  • Audits
  • Inspections
  • Procurement
  • Cleaning

Technology integration and software expertise

We pride ourselves on bringing technology specialists to your service who can diagnose, assess, and implement the right mix of programs and solutions. We are hands-on, dedicated, and responsive to your needs. From simple project management all the way through to coding, we are a valuable partner to lean on when it comes to making the whole technology environment work.

What can you expect from us?

  • Diagnostics
  • Project management
  • Software and implementation specialists
  • Troubleshooting

Compliance and regulations expertise

With more than 40 years of experience contracting with government entities, MV’s proficiency and commitment to regulatory compliance is steadfast.  The company works with its customers to ensure complete compliance with local, state, and federal requirements in all areas of its operation.

Marketing to increase awareness and manage participation 

So often we find that a lack of awareness can compromise the investment in the service provided. We can help by reaching the right people in your community with the right message.

What can you expect from us?

  • Event management
  • Social media monitoring and engagement
  • Collateral
  • Message development

CONTINUOUS IMPROVEMENT

We meet with clients as frequently as they will allow us to in order to ensure we are bringing the best possible ideas and solutions. This includes a regular cadence of meetings, client and passenger satisfaction surveys, and transparent reporting and communications.

What can you expect from us?

  • Survey implementation
  • Reporting
  • Senior leadership engagement