"Working with MV has been a great career choice and positive learning experience. It has not only taught me leadership skills, but MV has helped me become a better woman."
Jamiea Gentry joined MV in 2002, taking an entry level job as a customer service representativeOn fixed route service, the customer service representative (sometimes known as the ambassador) assists passengers with information about specific routes, timing, transfer points, fares, and other service policy matters. In paratransit service (sometimes known as the reservationist or call taker) the customer service representative assists passengers with scheduling trips, receiving comments, and providing information, such as “where’s my ride” information. in Livermore, Calif. She sold bus tickets and provided transit information to customers looking for assistance.
Within a year, in recognition of her success in taking on new responsibilities, and her willingness to assist, Jamiea was promoted to the role of dispatcherThe dispatcher coordinates with vehicle operators while in service in order to monitor operations status, mitigate delays, and assist in resolving service disruptions. This position checks operators in each morning, providing the appropriate vehicle assignment, and performing a fitness for duty assessment. In paratransit operations, the dispatcher often uses computer-aided dispatch systems to enhance this process. . In less than two years, she was again promoted to lead dispatcherThe lead dispatcher serves as the dispatch shift lead, supervising the activities of the dispatch office, monitoring overall service, and acting as the dispatch manager in the absence of this position. This is a working dispatcher position that is typically filled by the most senior dispatcher on shift., holding supervisory responsibilities for MV’s dispatch office.
In 2008, Jamiea was again promoted to MV’s DAR operations managerThe operations manager is the daily liaison between MV’s local field personnel and the local management team. This position has direct oversight over vehicle operators, supporting and managing these critical employees. Additionally, this position often has oversight responsibility for dispatchers, reservationists, and road supervisors. The operations manager ensures all policies and procedures are followed, and that service is safe, on time, and reliable. – a role in which she has once again found success.